Terms and conditions

The customer chooses the products and services he/she wishes to purchase from the electronic catalog and transmits his/her order to deguisement.ch using an order form available on the site to be validated following the instructions.

The prices of the products and services invoiced are those appearing on the electronic catalog at the time of the order. The sale prices are net prices. A contribution to the delivery costs, if requested, is clearly mentioned on the final validation slip as well as the total amount to be paid. Our prices are in Swiss Francs. Promotions on the website are not necessarily applicable to the store and/or vice versa.

Products and services are delivered by the Post Office to the address indicated by the customer within 2 to 3 working days for the "Economy" method and 1 to 2 working days for the "Priority" method.) For a next day delivery in Switzerland, it is possible to choose the "Express" option. The order must be placed before 1pm to receive it the next day. The sender reserves the right to use any other means of delivery in compliance with the deadlines and costs provided. Delivery times may vary in the event of delivery difficulties, stock shortages or vacation periods, which will then be notified to the customer. Working days do not include weekends and holidays. For international deliveries, depending on the products and regions, delivery times may vary by several weeks.

All orders will be charged CHF 8.50 in "Economy", CHF 9.50 in "Priority" and CHF 18 in "Express" only for Switzerland. For Europe the cost is about 35 CHF (30 euros). For all other countries, it will be necessary to check according to the current rates of the Post office.

The customer must ensure that the delivery is in good condition. In case of damage or supposed damage, it is up to the customer to make reservations with the deliveryman and to inform deguisement.ch within 48 hours.
The description of the products/photos are given by the suppliers/manufacturers. Deguisement.ch declines all responsibility for a wrong description and will do its best to correct it as far as possible. However, if necessary, a complaint should be addressed directly to the suppliers/manufacturers.

Animations plus Sàrl will do its best to satisfy the customer's requests and to execute the customer's orders for products and services. However, deguisement.ch will not be obliged to accept all orders and will not be held liable to the customer in case of delay in delivery or temporary or permanent unavailability of products and services.

Returns are possible within 5 days after receipt of the goods.
Products on sale are not accepted as returns such as wigs, make-up and other accessories for reasons of hygiene.
All returned merchandise must be folded, in its original packaging, with all labels, without smell, tears, etc.
If this is not the case, the merchandise will remain at your disposal at the store for 30 days.
The amount of the value of the goods will be credited directly with the same payment method as the order.
No merchandise will be accepted without first filling out the return form available at the bottom of our site.
All goods received without notice will remain at your disposal at the store for 30 days.

The responsibility of deguisement.ch cannot be engaged in the case of force majeure such as strikes, fires, natural disasters, or others.

The payment of products and services can be made by Visa, MasterCard, Postcard, Paypal, invoice via our partner PowerPay and payment at the store, subject to all necessary checks. Until effective reception of the entirety of the sums which are due to him in their entirety, Animations plus Sàrl remains owner of the delivered products and reserves the right to proceed to their recovery by all means placed at its disposal in the event of failure of the final payment.

The service of invoicing is ensured by our partner MF Group / POWERPAY. This one proposes as independent provider of payment the type of payment "Payment on invoice". With the order invoice you can simply pay your online purchase by invoice. If you do not pay on time, you will receive a monthly invoice with an overview of the order the following month. Upon conclusion of the purchase contract, POWERPAY shall take over the invoice claim and process the payment terms. With the purchase on invoice you agree, in addition to our general terms and conditions: https://www.powerpay.ch/fr/agb

The products distributed by the store are guaranteed by their suppliers.

The customer has a right of access, modification and deletion of the data which concern him (art.34 of the law "Informatique et Libertés"). To exercise this right, please contact us. The only information collected in the form of a cookie concerns the references of the products and services ordered and a randomly generated identification number.

In case of dispute, the parties agree to submit to the jurisdiction of the Tribunal de Commerce, 1630 Bulle, Switzerland.